1.1. How can I place an order on quintselection? To place an order, add the selected products to your cart, proceed to checkout, fill in the order form, choose your payment and delivery method, and then confirm your order. 1.2. Can I cancel or change my order after it has been placed? If you wish to cancel or change your order, please contact us as soon as possible at leaonard@quintselection.com. Changes can only be made before the order is processed. 1.3. How can I track the status of my order? After placing your order, you will receive a confirmation email along with a link to track your shipment. You can also log in to your account on the quintselection website to check your order status.

2.1. What payment methods are accepted? We accept payments by credit card and online payments via internet payment systems. 2.2. In what currency are the prices displayed? All prices in our store are displayed in EURO. 2.3. Are the payments secure? Yes, all payments are secured using SSL encryption, and transactions are handled through secure payment gateways.

3.1. What delivery options are available? We offer courier delivery, parcel locker picku. Delivery options and costs are displayed during the checkout process. 3.2. How long does delivery take? The standard delivery time is 3 to 5 business days, depending on the chosen delivery method and destination. 3.3. Do you offer international shipping? Yes, we offer international shipping to Europe. The cost and delivery time depend on the destination and the selected shipping method.

4.1. How can I return a product? You have the right to withdraw from the contract and return the product within 14 days from the date of receipt. To do so, please contact us at leaonard@quintselection.com and follow the return instructions provided. 4.2. Do I have to pay for the return shipping? The return shipping costs are borne by the customer unless the product is faulty or incorrectly delivered. In such cases, we will cover the return costs. 4.3. How can I file a complaint? Complaints can be submitted in writing by email at leaonard@quintselection.com. The complaint should include a description of the defect and proof of purchase.

5.1. Are the products original? Yes, all our products are original and sourced from reputable suppliers. 5.2. How do I care for leather and Alcantara products? Proper care for leather and Alcantara products is essential to maintain their appearance and longevity. Here are our recommendations: Leather Care: Cleaning: Regularly clean leather with a soft, damp cloth to remove dust and dirt. Avoid soaking the leather with water. Care Products: We recommend using specialized leather care products such as balms, creams, or waxes. These help moisturize and protect the leather, preventing it from cracking and drying out. Recommended products include brands like Saphir, Collonil, Tarrago, or Leather Care Balm. Impregnation: To protect leather from moisture and stains, use waterproof sprays. Spray evenly from about 20 cm away and allow to dry. Avoid Excessive Exposure: Leather should not be exposed to prolonged sunlight or heat sources, as this can cause fading and drying. Alcantara Care: Cleaning: Alcantara should be regularly vacuumed with a soft brush or a vacuum cleaner with an upholstery attachment to remove dust and particles. Stain Removal: For stains, clean Alcantara with a damp cloth moistened with mild soap or a specialized Alcantara cleaner. Gently dab the stain without rubbing, then dry with a clean cloth. Recommended products include Sonax Alcantara & Upholstery Cleaner or Colourlock Alcantara Cleaner. Avoid Chemicals: Avoid using harsh cleaning agents, bleaches, or alcohol-based products that could damage the Alcantara surface. Impregnation: To further protect Alcantara from stains, use fabric protectors specifically designed for this material, such as Gyeon Q2 FabricCoat. General Tips: Regular Maintenance: Regular care and cleaning are key to extending the lifespan of both leather and Alcantara. Don’t wait until dirt is visible. Test Products: Always test new care products on an inconspicuous area of the item to ensure they do not cause discoloration. Proper care of leather and Alcantara products according to these recommendations will help maintain their aesthetic and durability for many years. 5.3. Do you offer product customization? Yes, some products can be customized. Customization options and additional costs are available on the product page.

6.1. How can I contact customer service? You can contact us via email at leaonard@quintselection.com. We are available Monday through Friday from 8-16.

7.1. How can I receive an invoice for my purchase? You can automatically receive an invoice after placing your order. If you need a company invoice, please select the appropriate option during checkout and provide your company details. 7.2. Can I subscribe to the newsletter? Yes, you can subscribe to our newsletter to receive information about new arrivals, promotions, and special offers. The subscription form is available at the bottom of our homepage.